Frequently Asked Questions

At Patagia Clothing Shop, we’re committed to supporting your active lifestyle with high-performance apparel and reliable global service. Below you’ll find answers to our most common questions about products, shipping, returns, and more.

Product Questions

What types of activewear do you specialize in?
We focus on technical performance apparel including Graphic T-Shirts, Casual Shorts, Sweatpants, Technical Shirts, Workout T-Shirts, and Workout Tank Tops – all designed for fitness enthusiasts, urban explorers, and outdoor adventurers.
How do I choose the right size for my activewear?
Our products are designed with athletic fits in mind. Each product page includes detailed sizing charts with measurements in both inches and centimeters. For technical shirts and workout gear, we recommend your usual size for a performance fit, or size up if you prefer a looser feel.
Are your products suitable for intense workouts?
Absolutely! Our technical shirts, workout tees, and tank tops are engineered with moisture-wicking fabrics and breathable construction to keep up with your most demanding training sessions.

Shipping & Delivery

Where do you ship?
We ship globally to fitness enthusiasts worldwide (excluding select remote areas in Asia and other regions). From Albuquerque to Tokyo, we’ve got your activewear covered.
What are my shipping options?

Express Performance Shipping: $12.95 via DHL/FedEx (10-15 business days after 1-2 day processing)

Eco-Conscious Free Shipping: Free on orders over $50 via EMS (15-25 business days)

How long does order processing take?
All orders are processed within 1-2 business days before shipping. You’ll receive a confirmation email with tracking information once your order ships.
Can I track my order?
Yes! Both shipping options include full tracking. You’ll receive a tracking number via email once your order ships, allowing you to monitor your performance gear’s journey to you.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the date of delivery if your gear doesn’t meet our high standards. Items must be unworn, unwashed, and in original condition with tags attached.
How do I initiate a return?
Email our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and a prepaid return label if applicable.
How long do refunds take to process?
Once we receive your return, refunds are processed within 5-7 business days and will be credited to your original payment method.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for seamless global transactions.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders, save your preferences, and checkout faster in the future.

Customer Support

How can I contact customer service?
Our Albuquerque-based team is ready to help at [email protected]. We typically respond within 24 hours on business days.
What’s your business address?
Patagia Clothing Shop
2402 Cooks Mine Road
Albuquerque, US 87107
Do you offer wholesale or bulk purchasing?
Yes! Please contact us at [email protected] with details about your organization and quantity needs for our wholesale program information.

Still have questions? Our team is always here to help you gear up for your next adventure. Email us at [email protected] and we’ll get back to you within 24 hours.